There are several options for seeking help with general or technical i-Tree questions including numerous resources available on the i-Tree website including:
- i-Tree System Requirements for installing i-Tree
- i-Tree User's Manuals
- i-Tree Registration and Installation Troubleshooting and Tips
- Registration, software download and desktop installation 10 minute video screencast
Individuals interested in using i-Tree applications for research projects should visit the Methods and Files section of the website and refer to technical documents describing the methods of the individual tools.
Reporting Technical Problems
If you are having a problem with an i-Tree application, please provide the following information if possible when submitting your inquiry to our team for assistance:
- i-Tree application and version that you are working with such as i-Tree Eco v5.0.6.
- Computer and system information such as Windows 7 - 64 bit operating system
- A description of the problem encountered and relevant steps leading up to the issue
- Screen captures (Ctrl + Print screen) and error message details are helpful if available
- We may ask you to send us a copy of your project for additional testing if needed
International Technical Support
The expansion of i-Tree application use internationally has increased technical assistance requests from users abroad. Our ability to assist and resolve international technical support questions may be limited because of languages differences, system security differences preventing application function and challenges of adapting tools for international use or research purposes. As such, we may only be able to provide limited technical support and suggest additional resources.
The i-Tree Feedback Page is a quick webform that can be used to provide feedback on specific applications, report bugs or share success stories about your projects.
The i-Tree User Forum is a moderated discussion forum whose purpose is to allow users to solicit advice, get technical questions answered, communicate experiences and view frequently asked questions (FAQs). You can view the User Forum topics without registering, but posting to the Forum requires registration, which is separate from website and bug tracker system registration.
New Forum registrations require administrator authentication before posting capabilities are enabled to limit spam and robot posts. If your Forum account is not activated, you can still access and read Forum content and submit i-Tree related questions by email at firstname.lastname@example.org.
The i-Tree Forum FAQs, within the User Forums, are the best starting point for answers to common questions and problems related to i-Tree applications. You can also use the Forum Search Query to find posts on a topic by entering a key term. Forum registration is not required for simple information searches.
Our goal is to provide you with an official response to any i-Tree question within two business days. If you would like to ask us a question via email, send a message to: email@example.com. i-Tree support is typically available during weekdays and business hours in the States.
Voice Mail System
Please leave a voice mail for us if you would like an i-Tree Team member to contact you by phone. Voice mail is monitored and calls are typically returned Monday - Friday during business hours as our schedule permits.
Call toll free at (877) 574-8733 to leave a voice mail.
1500 N. Mantua St.
Kent, OH 44240